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2012 Course List

All programmes are eligible for reimbursement under the HRDF - SBL Scheme and are held in Kuala Lumpur unless otherwise stated.

(Last Updated: 30 January 2012)

 

JANUARY 2012

17 & 18

Practical Business Writing for Today's Executives

18 & 19

The Effective Training Administrator
ASIAN EXECUTIVE ADVANCEMENT CENTER

Leading Minds,

Shaping the Future

 

FEBRUARY 2012

15 & 16

MICROSOFT OFFICE 2010
~ Learn Tips & Shortcuts the Experts Use ~

20 & 21

Managing Absenteeism plus Counseling
The Problem Employee

23 & 24

Managing Time & Multiple Priorities

27

Business Etiquette in Written &
Spoken Communication

28

Interpersonal Communication

28 & 29

Advanced Excel Techniques for Management

 

March 2012

5 & 6

Effective Inventory Control & Warehouse Management

8 & 9

Creating & Analyzing Databases Using MS Excel 2010

20 & 21

Leadership Skills for Women

 

 

COURSES  in  2011

January

Managing the Corporate Training Function

Practical Business Writing for Today's Executives

Coaching & On-The-Job Training Skills for Supervisors and Managers

Advanced Excel Techniques for Management

 

February

Menyelesaikan Masalah Serta Membuat Keputusan di Tempat Kerja

 

March

Pengurusan Fail & Rekod Dan Amalan 5S

Creating & Analyzing Databases using MS Excel 2010

Managing Time & Multiple Priorities

Breakthrough Techniques in Creative Thinking & Problem Solving

Pentadbir Latihan Yang Efektif

 

April

Professional Interviewing Techniques for Selection & Promotion

Penulisan Surat Bisnis Yang Effective

The E.I. Person & Leader - Emotional Intelligence Essentials in the Workplace

Mastering Financial Formulas & Functions in EXCEL 2010

Leadership & Supervisory Skills for Women

Penyelenggaraan & Operasi Stor

Intipati Pengurusan Projek Yang Berjaya

 

May

Fixed Assets & Capital Equipment Management: Establishing & Maintaining Effective Controls

Pengurusan Fail & Rekod Dan Amalan 5S

The Effective Training Administrator

Managing Conflict at Work

Practical Business Writing for Today's Executives

Training Needs Analysis

 

June

Penyelenggaraan & Operasi Stor

Mastering Excel Functions & Features: For Advanced Users

Managing Absenteeism plus Counseling The Problem Employee

 

July

Effective Negotiation Skills for Purchasing

Advanced Excel Techniques for Financial Modeling & Analysis

 Kecekapan Pemimpin Yang Berteladan

Proper Etiquette in Written & Spoken Communication

Interpersonal Communication: Body Language and The Power of Non-Verbal Communication

 

September

Pengurusan Fail & Rekod Dan Amalan 5S

Breakthrough Techniques in Creative Thinking & Problem Solving

Managing Time & Multiple Priorities

Microsoft Office 2010 - Learn Tips & Shortcuts the Experts Use

Effective Debt Collection Strategies & Techniques

 

October

Menyelesaikan Masalah Serta Membuat Keputusan Di Tempat Kerja

Perundangan Buruh & Prosedur Perhubungan Perusahaan

MS Excel Tips & Techniques for Management

Human Resource Management Competencies for Non-HR Managers

 

November

Penyelenggaraan & Operasi Stor

Creating & Analyzing Databases using Microsoft Excel 2010

The Effective Training Administrator

 Project Management - The Human Element

Reducing Manufacturing Defects with the Application of Microsoft Excel

 

December

Practical Business Writing for Today's Executives

Creating Dynamic Charts for Presentation

Pengurusan Fail & Rekod dan Amalan 5S

 

 

PENGURUSAN FAIL & REKOD                       B110a
DAN AMALAN 5S            

Date: 15 & 16 Disember 2011

Venue: Sunway Putra Hotel, Kuala Lumpur

Pendahuluan

Daripada pengalaman anda jelas bahawa jika anda bertanggungjawab untuk menyusun atur, memfail atau mengambil kembali rekod-rekod dan informasi, ia merupakan tugasan yang lebih mencabar dan bukannya sekadar pengaturan ABC saja bukan? Untuk mengukuhkan system fail anda menurut kehendak pengunaan anda dan organisasi, anda wajib mempunyai pengetahuan asas yang kukuh dan idea-idea serta penyelesaian yang akan menyempurnakan kehendak dan cabaran-cabaran unik organisasi anda.

Hadiri kursus ini dan anda akan mempelajari teknik-teknik dan skil yang akan membuat kerja-kerja memfail dan pengurusan rekod sebagai suatu sistem yang amat produktif dan berfungsi lebih bagus, cepat, efisen dan tepat sekali!
 

Objektif Kursus

*     Memahami prinsip-prinsip, teknik-teknik moden dalam pengurusan fail/rekod

*     Melaksanakan sistem dan pengkelasan fail secara teratur dan bersistematik

*     Memahami prinsip-prinsip asas prosidur pengurusan fail

*     Memahami konsep Kaizen vs inovasi

*     Memahami falsafah dan kekuatan 5S

 

Siapa Harus Hadir
Peserta terdiri daripada Pegawai, Penyelia dan kakitangan yang terlibat secara langsung dengan pengurusan fail/rekod.

 

Kandungan:
1.  Pengurusan fail/rekod konsep dan Istilah
2.  Sistem fail dan rekod
3.  Pengkelasan Perkara
4.  Kawalan Keselamatan Fail dan Rekod (1)
5.  Kawalan Keselamatan Fail dan Rekod (2)
6.  Konsep Kaizen vs. Inovasi
7.  Memahami Falsafah dan Kekuatan 5S

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CREATING & ANALYZING DATABASES       B129
USING MICROSOFT EXCEL 2010

Date:  8 & 9 March 2012

Venue:  Sunway Putra Hotel, Kuala Lumpur

Key Benefits & Highlights:

*     How to create a database; sort; search, extract, manipulate data for analysis

*     All about manipulating data within a given set (database) – which is generally not covered and taught at other courses

*     To create forms to enter data into an Excel database. It is there as soon as Excel recognizes your set of data as a database

*    To use the Query Wizard and Array formulas to develop reports that have the layout that you need, when you need them

*     The techniques of interfacing with Access databases; and analysing imported data from dedicated database applications like Oracle, PeopleSoft, and SQL Server into Excel

 

Course Contents:

1. Understanding concept of a database
 

2. Application of logical functions (IF, NOT, AND, OR)
 

3. One-way and two-way data tables
    (when to use either one)
 

4. Creating a Data Form, and moving around on the Form
 

5. Introducing array formulas
 

6. Dimensions of an array
    (one and two dimensional arrays)
 
7. Working with array formulas
    (learn application of array formulas with other built-in Excel functions)
 
8. Performing operations on an array
    (some use of mathematical operators within arrays)
 

9. Understanding some Database functions
 
10. Working with Lists
       (understand what you can do with lists)
 
11. Filtering a List
      (application of filters and advanced filters for summarizing data)
 

12. Applying Database functions with Lists
 
13. Using external database file
       (understand how Excel extracts data from an external file)
 
14. Performing a query
      (use of Query Wizard)
 
15. Analyzing data with Pivot Tables
      (another method of summarizing and presenting data)
 
16. Application of a scenario for maximizing, minimizing or best case
      events
 
17. Using the Solver Excel add-in
       (for optimization problems, i.e. maximizing profit; minimizing cost; etc)
 
18. Putting it all together (case study given)
 

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MANAGING TIME &                                 B124
MULTIPLE PRIORITIES 

Date:  23 & 24 February 2012

Venue:  Sunway Putra Hotel, Kuala Lumpur

Guaranteed to Boost Results & Productivity !!!

*     Gain the skills and confidence to approach your workload more positively

*     Identify Key Result Areas and long-term goals

*     Improve your work-life balance

*     Exert greater control over targets and tasks

*     Learn new ways of dealing with heavy workloads and constant interruptions

 

Course Outline:
 

1. The Skills of Self, Time and Team Management

·   Identifying what constitutes best practice self-management in high achievers

·   Taking control by understanding and managing the reactive/proactive mix of your role

·   Managing the interaction between your time, your team’s time and your key goals Setting Individual and Team Objectives
 

2. Setting Individual and Team Objectives

·   Developing a systematic and effective approach to planning

·   Aligning the business objectives, your own objectives and those of your team

·   Prioritising the daily plan

·   Tackling important versus urgent tasks

·   Effectively handling interruptions
 

3. Efficiently Handling Paperwork and Electronic Overload

·   Managing paperwork

·   Handling incoming mail

·   Making e-mail work for you
 

4. Overcoming Procrastination

·   Why we ‘put things off’

·   How procrastination impacts your workload

·   Six practical strategies to prevent procrastination
 

5. Scheduling Your Team for the Medium and Long Term

·   Integrating your organisation’s goals with your team’s objectives

·   Defining objectives and getting your team “on board”

·   Proactively identifying and addressing obstacles to goal achievement

Exercise: “Clarifying the End Result”

·   Effectively planning and managing smaller and larger projects

·   Effectively monitoring progress and improving performance
     Exercise: “Project Planning”
 

6. Delegation strategies that work

·   When and how to delegate

·   Overcoming the problems of empowerment

·   Setting effective objectives

·   Identifying the tasks you should delegate and to whom

·   Adopting a delegation style to suit each individual team member

·   Clearly communicating objectives and priorities
 
7. Making the Most of Your Support Staff

·   Bridging the communication gap between boss and secretary

·   The problems of undervaluing and under-utilising your support systems
 
8. Managing Change and Conflicting Priorities

·   Taking a proactive approach to change

·   Managing shifting “goal posts”

 

9. Effectively Managing Meetings

·   Why do so many meetings waste time?

·   Establishing the strategic purpose of the meeting

·   Setting appropriate agendas to control meetings

·   Maintaining pace and control

·   Influencing, meeting protocol when you are not the Chairperson
 

10. Proven Strategies for Managing Pressure

·   Exploiting pressure as a positive force

·   Identifying when stress and pressure are working against you

·   Physical techniques for reducing stress

·   Reclassifying your tasks and objectives

·   Managing your working relationships by being assertive

·   Managing and mitigating the stress on your team
 

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BREAKTHROUGH TECHNIQUES IN      B101 CREATIVE THINKING
& PROBLEM SOLVING        

Date:  19 & 20 September  2011

Venue:  The Legend Hotel, Kuala Lumpur

Key Benefits & Highlights:

*      Rediscover your own personal creativity

*      Apply the techniques of developing your thinking skills

*      Understand Left Brain & Right Brain characteristic: Whole brain thinking

*    Uncover your “mental blocks” to overcome barriers to creativity

*      Generate creative ideas.

*     Use powerful exercises for building personal and group creativity

*     Build up the ability to generate choices

*     The participants will practice solving a common problem

 

Course Contents:
CREATIVITY

•   What is it?

•   Why be creative?

•   What is creative thinking?

•   Exercises: Connecting the unconnected
THE BRAIN

•   Functions

•   The Left - Right brain: characteristics and uses

•   Convergent & Divergent Thinking

•   What is needed for creative thinking

•   Visualization

•   Video

•   Instrument: Your Creative Profile?
THE MINDSET

•   Paradigm effect

•   Strategies for changing mindset and increase perspectives

•   Video

•   Exercise
CREATIVE PROBLEM SOLVING

•   Steps in problem solving

•   How do you define a problem?

•   Consequences of an unattended problem

•   Exercise
STRATEGIES FOR CREATIVE PROBLEM SOLVING

•   Brainstorming for identifying problems

•   Rules for generating ideas

•   Mind / Concept mapping

•   Exercise
ISHIKAWA DIAGRAM

•   Determine causes of the problem

•   Prioritise the main causes

•   Determine alternatives
STRATEGIES FOR CREATIVE THINKING

•   Seeing what no one is seeing

•   Using the SCAMPER approach

•   Making thoughts visible

•   Presentation

•   Use of ‘Think Pak’
EVALUATION & CLOSING

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PENTADBIR LATIHAN YANG EFEKTIF     A977

Date:  22 & 23 March 2011

Venue:  The Legend Hotel, Kuala Lumpur

Key Benefits & Highlights:

*      Memahami hubungkait latihan & pembangunan kakitangan dengan keperluan
        perniagaan dan aplikasi proses kitaran latihan ( training cycle) untuk mencapai
        matlamat ini

*      Menentukan peranan dan tanggungjawab fungsi jabatan latihan dan ciri-ciri
        utama pentadbir latihan

*      Mengurus kos latihan, belanjawan dan pulangan pelaburan

*      Mengatur dan mengendalikan program latihan bersesuaian dengan polisi
        dan pelan latihan

*      Mengatasi masalah-masalah biasa dan menentukan sumber dan sokongan
        sentiasa ada sewaktu latihan di jalankan

*      Pengawasan dan persiapan sebelum,sewaktu dan selepas acara

*      Menyimpan rekod dan data sejarah latihan kakitangan dan inventori kemahiran
        kakitangan

*      Menyediakan sokongan kepada proses penilaian dan mengumpul idea-idea
        utama dan pembelajaran

*      Mendalami ilmu dan megukuhkan keyakinan diri dalam peranan anda supaya
        sentiasa bersikap profesional dalam mengendalikan semua acara

 

Kandungan Kursus:

 

Memahami Kerangka (Framework) Latihan

·  Prinsip, polisi dan panduan Latihan Organisasi anda

·  Pelan Latihan

 

Menentukan Peranan Pentadbir Latihan

·  Peranan dan tanggungjawab

·  Kualiti dan ciri-ciri

 

Mengurus Proses Belanjawan

·  Anggaran perbelanjaan bagi acara-acara

·  Proses kelulusan

 

Mengurus Proses Jemputan

·  Mengurus masa dan jadual

·  Mengurus senarai jemputan

·  Proses komunikasi

 

Memilih Lokasi/Tempat Latihan

·  Proses pemilihan

·  Menepati kehendak acara

 

Mengurus Keperluan Pengangkutan Dan Penginapan

·  Pengurusan logistik

·  Mengendalikan keperluan istimewa

 

Komunikasi Bersama Pelatih/Fasilitator/Penceramah

·   Keperluan pelatih/fasilitator/penceramah

·   Khidmat sokongan sewaktu latihan

 

Mengurus Sumber Teknikal

·   Keupayaan mendapatkan sumber

·   Ujian teknikal dan kesediaan alat-alat bantuan mengajar

 

Menentukan Khidmat Sokongan Dan Bahan- Bahan Penting

·  Bahan keperluan kursus / Fail Kursus/ Khidmat sokongan

·  Kendalian penilaian (assessment and evaluation)

 

Mengurus Data Dan Rekod

·  Penyimpanan rekod

·  Data yang tepat dan sahih; sejarah latihan

·  Menyelengarakan inventori kebolehan dan kompetensi

·  Sokongan proses lapuran

 ▲Top

PROFESSIONAL
INTERVIEWING TECHNIQUES
FOR SELECTION & PROMOTION         (A978)

Date:  4 & 5 April 2011

Venue:  The Legend Hotel, Kuala Lumpur

Employment of the right personnel is an opportunity both for the organization and the interviewee. To the organization, it means gaining in human resource to build up the organization. To the interviewee, it may mean he or she is almost there, with an opportunity for a career.

Most managers and professionals are well prepared to grasp the strategic financial and technical elements in their tasks. However, one major challenge has always been to communicate effectively with people. The problem lies in understanding and developing individuals. The ability to recruit effectively, interview for results whether for promotion, and the final selection is key to understanding interviewees.

For this reason many proactive managers invest in interview training. This course will highlight some critical issues and skills managers must possess in order to select the right candidate from the host of applicants received. Focus will be on examining resume, short-listing candidates and scoring from the final selection.
 

You will learn how to

*     Reduce costly selection errors

*     Improve productivity by hiring the "right" person for the job

*     Use the format for interviewing & scoring

*     Improve your skills in the art of asking questions

*      mprove listening skills - an often neglected skill

*     Get the relevant information by developing an application form

*     Verify information & evaluate resumes

*     Identify & promote talented people from within

*     Do’s and don'ts at an interview

*     Short-list candidates effectively
 

Who Should Attend
Personnel Managers, Compensation Managers, IR Executives, Managers, Supervisors, Human Resource Professionals or anyone involved in recruiting, interviewing and selecting employees.

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PENULISAN SURAT BISNIS
YANG EFEKTIF             (A964)

Date: 7 & 8 April 2011

Venue: The Legend Hotel, Kuala Lumpur

Pengenalan

Bukankah hebat jikalau punca hasil penulisan surat kita adalah yang diharapkan setiap kali?

Penulisan surat yang efektif merupakan sebab yang paling utama sama ada surat, memo dan lapuran itu akan diberi perhatian atau diendahkan sama sekali. Kursus yang dirumus khas ini dipenuhi dengan idea-idea yang akan mengasah skil dan kemampuan anda untuk berkomunikasi secara bertulis dengan ringkas, jelas dan meyakinkan pembaca. Anda wajib hadir kursus yang praktikal ini.
 

Objektif Kursus

*     Mempertingkatkan keupayaan peserta menguasai Bahasa Melayu
   dalam bidang penulisan surat-surat rasmi yang berkualiti

*     Memahami penggunaan tatabahasa dengan teknik dan prosedur
   yang betul

*     Memahami dan membiasakan peserta dengan asas penulisan dan
   prinsip menulis surat / memo serta format minit mesyuarat.

*     Menyesuaikan stail dan format surat / memo mengikut jenis, tujuan
  dan penerima surat / memo

*     Membantu peserta membiasakan diri mengatur strategi menulis
   surat, memo and minit mesyuarat.

 

Siapa Harus Hadir
Setiausaha, pembantu khas, kerani, eksekutif & pegawai yang terlibat dalam penyediaan surat, memo dan minit mesyuarat serta staf-staf yang bertanggungjawab dalam segala aspek berkomunikasi secara bertulis setiap hari.

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THE E.I. PERSON & LEADER                     a980 Emotional Intelligence Essentials
in The Workplace       

Date:  11 & 12 April 2011

Venue:  Kuala Lumpur

Learning Target:

*      What is Emotional Intelligence

*     Characteristics of Emotional Intelligence

*      Improving your Emotional Intelligence

*     Emotional Intelligence in leadership

*      Use tools to lead and manage projects

 

Course Outline:
1.  INTRODUCTION TO EMOTIONAL INTELLIGENCE

•   Definition of Emotional Intelligence

•   Understanding Emotions

•   5 key Characteristics of Emotional Intelligence for
    building Powerful and Effective Relationships
2.  SELF MASTERY

•   Having Emotional Awareness

•   Making and Accurate Self Assessment

•   Having Self Confidence

•   Exercising Self Control
3.  PEOPLE SKILLS

•   Your social radar

•   The art of influence the EI way

•   Valuing and practicing empathy

•   Teams and Collaboration
4.  EMOTIONAL INTELLIGENCE IN LEADERSHIP

•   Improving your self awareness as a leader

•   Building your ability to self regulate

•   Managing your motivation

•   Tips to improve your Emotional Intelligence

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LEADERSHIP & SUPERVISORY                         a982
SKILLS FOR WOMEN                             

Date:  19 & 20 April 2011

Venue:  Kuala Lumpur

Learning Objectives:

*      Understand the management skills needed to succeed
in a rapidly changing environment

*     Use delegation for effective employee development, time management and motivation

*      Articulate a clear vision of where your team is going, and about how best this can inspire and motivate the team

*     Apply different leadership styles and recommend approaches when
the team is facing specific challenges

*     Increase job satisfaction and work output through coaching

*     Identify the characteristics of a positive team environment and the elements necessary to increase the creativity or innovation within your team

 

Course Outline:
1.  A Woman's Unique Strength as a Leader: How to Develop Yours!

•   Individual expectations - Understanding how your strengths play
     into today's management style

•   Major myths about women in leadership

•   An insightful self-assessment

•   Why you can't be everyone's best pal, and other missteps
    women leaders must avoid

•   Taking risks, taking responsibility, taking action -
     and other crucial leadership lessons
2.  Winning Motivation Techniques and Other
     Must Have Leadership Tools

•   Establishing commitment - Achieving Orgranizational Goals
    & Approaches to leadership

•   Proven techniques for motivating your employees

•   The power of sincere praise to motivate, build loyalty and keep good employees
     *  The art of delegation - and why some women find it so though
     *  Key negotiation strategies for getting what you want

•   Toolbox for Goal-setting, coaching, team-building and
     other supervisory essentials
3.  Assertive Communication: Your Key to Leadership Success

•   Assertive communication: How to be direct in a tactful professional manner

•  Leadership styles - to confront employee

•   How To's for giving constructive feedback that results in improved performance,
    not anger and defensiveness

•   Uncomfortable speaking in front of others?  Power speaking skills.

•   Active listening tips that double your communication effectiveness
4.  Establishing an environment for innovation

•   Inspiring and enabling innovation

•   What stops people being innovative

•   How you can stimulate and support innovation?
5.  Building Credibility and Increasing Your Visibility to Get Ahead

•   Credibility - communicating the image of a total professional

•   Strategies for increasing your visibility, inside and outside your organization

•   Expanding your connections through the power of networking:
     How to make it work
6.  Onward and Upward: Creating a Success Roadmap

•  Looking beyond the boundaries of self-limiting perspectives to determine
    what your version of success really is

•   Be prepared! Gain the key skills top management looks for in
    women they promote

•   How a mentor can pave the way for you - don't be afraid to ask !

•   Guarding your personal time: The secret to avoiding management
     burn-out and stress overload

•   Developing your Personal Action Plan
 

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PENYELENGGARAAN & OPERASI STOR      B109

Date:  1 & 2 November 2011

Venue:  The Legend Hotel,  Kuala Lumpur

Penumpuan Kursus:

*     Tatacara penerimaan yang berkesan

*     Pengestoran barang-barang dengan tersusun

*     Sistem Lokasi yang berkesan

*     Keselamatan stor

*     Ketepatan rekod dan akauntabiliti

*     Menganalisa inventori Pengeluaran yang tepat

 

Kandungan Kursus:
PENGENALAN

•   Fungsi stor

•   Ekonomi stor

•   Matlamat stor
OPERASI STOR

•  Penerimaan dan pemeriksaan

•   Prosedur dan dokumentasi

•   Penolakan dan tuntutan
LATIHAN / KES
PENGESTORAN

•   Tujuan

•   Tatacara pengestoran

•   Sistem lokasi

•   Pergerakan barangan
PERALATAN KENDALIAN BAHAN-BAHAN (MHE)

•   Kepentingan PKB

•   Jenis PKB dan keselamatan
KUALITI

•  Maksud

•   Kualiti pergudangan
MENGANALISA INVENTORI

•   Tahap perkhidmatan

•   Analisa ABC
KAWALAN INVENTORI

•  Pentingnya inventori

•   Jenis inventori

•  Sistem kawalan stok

•   Kos-kos inventori
KESELAMATANI

•  Nilai barang

•   Pentingnya keselamatan
KETEPATAN REKOD DAN AKAUNTABILITI

•   Kepentingan rekod

•   Ketepatan rekod inventori

•   Keberkesanan ketepatan rekod

•   Sistem komputer dan sistem tradisionali

•   Fungsi-fungsi EDI
PENGELUARAN

•  Prosedur dan dokumentasi

•   Pemilihan dan bungkusan
PERKHIDMATAN PELANGAN

•  Unsur - unsur perkhidmatan

•   Tempoh perputaran

•   Tahap perkhidmatan
Rumusan

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INTIPATI                                                                                                                  a984
 PENGURUSAN PROJEK
 YANG BERJAYA    

Date:  25 & 26 April 2011

Venue:  Kuala Lumpur

Matlamat Pengajian:

*     Mentakrifkan makna sesuatu projek

*     Menghuraikan setiap tahap dalam sesuatu projek

*     Senarai sifat-sifat utama sesuatu projek

*     Menghuraikan peranan pemegang-pemegang
  taruh utama dalam sesuatu projekr

*     Menyenaraikan keperluan utama untuk Pengurusan Projek yang berjaya

*     Mengenal pasti potensi risiko dan kesukaran sesuatu projek

*     Memberi perhatian kepada faktor insan dalam pengurusan projek

*    Menggunakan peralatan untuk mengetuai dan mengurus projek-projek

 

Liputan Bengkel:
PENGENALAN KEPADA PENGURUSAN PROJEK

•   Takrif Pengurusan Projek - Apa itu projek ?

•   Tujuan memiliki projek-projek

•   Kitaran Pengurusan Projek
ASAS DALAM PENGURUSAN SETIAP PROJEK

•  Mentakrifkan projek-projek di tempat kerja

•   Mengkaji peranana-peranan yang utama

•   Pemeriksaan kemungkinan kejayaan projek (Checking Feasibility)

•   Pengutamaan projek-projek
PERANCANGAN SESUATU PROJEK

•   Menyediakan matlamat serta objektif

•   Menaksir sumber dan kekurangan

•   Menetapkan sumber-sumber itu

•   Mengesahkan rancangan / pelan
MELAKSANAKAN SESUATU PELAN

•   Membina pasukan

•   Pemulaan yang positif

•   Mengetuai secara berkesan

•   Berkomunikasi dengan jelas
MEMANTAU PRESTASI

•   Menjejaki kemajuan projek

•   Mengurus dan mengatasi masalah

•   Menghadapi perubahan

•   Kajian pasca projek

•   Penutupan projek

 ▲Top

MASTERING FINANCIAL FORMULAS         a981 & FUNCTIONS IN EXCEL 2010

Date:  13 & 14 April 2011

Venue:  Kuala Lumpur

Training Objective:

   While Excel is a remarkably powerful platform that can be used to solve a wide variety of financial problems, most users of Excel utilize only its more basic capabilities. This course is dedicated to solving the challenges managers and their staff face when preparing budgets, corporate plans, projections and general financial reports. It combines accounting and financial issues with Excel to provide Excel users with practical guidance on how to prepare more accurate budgets and make better decisions with less time and effort. Participants are given the tools and techniques needed to meet the ever increasing demands on management by combining both traditional Finance and Accounting concepts with the power and flexibility of Excel.

 

Course Outline:
1.  THE COMPLEXITY OF BUDGETING - GETTING AROUND IT

•   Budgeting for planning and control

•   Master budget

•   Performance measure using variances

•   Cash Flows

•   Operational and Production budgets

•   Case study on Budgeting using application of Excel
2.  DISCOUNTED CASH FLOW ANALYSIS

•   Understanding the process of cash flow

•   appropriate course of action to be taken

•   Time value of money

•   Analysis using NPV, IRR, and MIRR functions

•   Case study on capital expenses
3.  LOAN REPAYMENT CALCULATIONS

•   Using the PMT, IPMT and PPMT Financial functions to calculate loan
     repayments, interest and principal portion of payments

•   Case study on financial projections based on repayments (and working in
    'reverse' for a hypothetical situation)
4.  FINANCIAL FUNCTIONS BASED ON
     CALCULATIONS OF INTEREST RATE

•   Understanding the use of RATE function

•   Case study on using various aspects of interest rate
5.  WORKING WITH OPPORTUNITY COSTS

•   Learning to use the PV and FV functions

•   Case study on personal financial decisions
6.  WORKING WITH INVESTMENT CALCULATIONS

•   Using the NPER function to calculate the period required for an investment to
     grow from one amount to another

•   Case study
7.  WORKING WITH DEPRECIATIONS

•   Usage of the SLN, SYD, and VDB functions for calculating
     various aspects of depreciation

•   Case study on depreciation
8.  OTHER FINANCIAL ASPECTS IN EXCEL

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FIXED ASSETS MANAGEMENT &                  a986 CAPITAL EQUIPMENT
Establishing & Maintaining Effective Controls

Date:  4 & 5 May April 2011

Venue:  Kuala Lumpur

Course Objectives:

   This course is designed to provide a comprehensive understanding of how fixed assets and capital equipment are managed, controlled, accounted for and subsequently disposed off.  In the process, participants will learn how the product life cycle costing helps decide on acquisition strategies that are relevant and help the company invest in fixed assets in the most efficient manner.

 

Course Contents:
INTRODUCTION TO FIXED ASSETS & CAPITAL EQUIPMENT

•   Definition

•   Types of Fixed Assets & Capital Equipment

•   Asset Life Cycle

•   Asset Management Principles
CLASSIFICATION & CODING

•   Classifying fixed assets and capital equipment

•   Understanding how & why coding system works

•   Asset coding - methods; manual & computerized systems
FIXED ASSETS REGISTRY

•   A need for assets registry

•   Purpose and functions of the registry

•   Input and information requirements of the registry
ASSET MANAGEMENT STRATEGY

•   Elements of Asset Management Strategy

•   Aligning Assets with Programs
ASSET ACQUISITION

•   Alternatives to asset ownership

•   Establishing Life-Cycle Costs

•   A brief on: NPV, IRR, Payback, ARR

•   Methods of Acquisition
ASSET OPERATIONS

•   Financial Accountability

•   Performance Accountability

•   Integrated Performance Report

•   Maintenance Policies

•   Operation of Assets
DISPOSAL & RETIREMENT OF ASSETS

•   Disposal decision

•   Alternatives to disposal

•   Methods of disposal

•   Assessment of Performance
TRANSFERS OF FIXED ASSETS

•   Internal, external

•   Documentation

•   Location management

•   Addressing Costs
TRACKING SYSTEMS

•   Physical tracking of assets

•   Tagging of Assets

•   Computers and manual tracking systems
PHYSICAL INVENTORY TAKING AND RECONCILIATION

•   Frequency of Stock-take

•   Addressing errors and differences

•   Reconciliation

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THE EFFECTIVE                                          B121 TRAINING ADMINISTRATOR

Date:  18 & 19 January 2012

Venue:  Sunway Putra Hotel, Kuala Lumpur

Introduction:

    Efficient administration is critical to the success of your training function - and ultimately your business.  This two day practical programme lead by a highly experienced practitioner will help you to develop the key knowledge and skills required to be an effective training administrator.

 

Course Contents:
UNDERSTANDING THE TRAINING FRAMEWORK

•   Your organisation's training policy & guidelines

•   Training Plan
DEFINING THE ROLE OF THE TRAINING ADMINISTRATOR

•   Roles & Responsibilities

•   Qualities & Attributes of training administrator
MANAGING THE BUDGETING PROCESS

•   Costing of events

•   Approval Process
MANAGING THE INVITATION PROCESS

•   Working with timelines

•   Managing the list of invitees

•   Scheduling

•  Communication process
DETERMINE AND SELECT TRAINING VENUE

•   Selection process

•   Conform with event requirements
MANAGING TRAVEL AND ACCOMMODATION REQUIREMENTS

•   Logistics management

•   Working with special requirements
COMMUNICATE WITH TRAINER/FACILITATOR/SPEAKERS

•  Trainer requirements

•   Essential support during the event
MANAGE TECHNICAL RESOURCES

•   Availability of resources

•   Administer assessments and relevant evaluations
MANAGE THE DATA AND RECORD KEEPING

•   Administer record keeping

•   Maintenance of accurate data and training history

•   Skills Tracking & Inventory

•   Support the reporting process

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MANAGING CONFLICT AT WORK             a989

Date:  19 & 20 May 2011

Venue:  The Legend Hotel, Kuala Lumpur

Immediate Benefits at a Glance:

  • Strengthen your ability to work creatively with all types of conflict

  • Improve your effectiveness in interpersonal relationship

  • Use an application plan to turn conflict into further growth opportunities

  • Entrance your overall leadership abilities

  • Boost the efficacy of teams and the productivity of your organisation

 

Course Outline:
1.  INTRODUCTION AND BACKGROUND TO CONFLICTS

•   Course Outline

•   Introduce conflict management

•   Perceptions about conflict

•   Functional and dysfunctional aspects of conflicts
2.  WHAT IS CONFLICT ?

•   What is conflict ?

•   How does conflict work

•   Useful skills in conflict

•   Positive aspects of conflict
3.  SELF AWARENESS

•   Personal perception and the effects on judgement

•   Patterns of behaviour associated with conflict
4.  JOINT PROBLEM SOLVING

•   Positions and Interests

•   Exploring interests

•   Active listening

•   Exercise on Joint Problem solving
5.  DEFUSING

•   Surface beliefs and anger

•   Value of diffusing situations

•   Assessing difficult situations

•   Guidelines for personal safety
6.  MEDIATION

•   Being a mediator

•   Need for informal and structured approach

•   Step-by-step guidance on mediation approach

•   Encouraging people to use mediation

•   Guidelines for Mediation
7.  ORGANIZATIONS

•   Conflicts in organizations

•   Conflicts can be a source of energy

•   Interveners - their value and methods

•   Strategic approach to conflict management
8.  EVALUATION AND CLOSURE

•   Thoughts about conflict management

•   Opportunity for network

•   Evaluation of programme

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TRAINING NEEDS ANALYSIS                          a990

Date:  24 & 25 May  2011

Venue:  The Legend Hotel, Kuala Lumpur

Introduction:

There is an increasing recognition of the need for effective learning and training to deliver on corporate strategy.  Training Needs Analysis gives you a needs analysis approach that is realistic in today's climate.  It shows you how to apply a highly-effective procedure for determining whether or not training is the solution to a job performance problem.  This course looks at when an analysis is appropriate, how it might be conducted, and how the outcomes can be linked back to the organisation's strategy.  Return to your job with the key skills and confidence to gain acceptance and recognition for your recommendations to management.

 

Course Coverage:
CONCEPTS & PRINCIPLES OF TRAINING NEEDS ANALYSIS

•   Needs versus wants
PLANNING THE NEEDS ANALYSIS IN THE ORGANIZATION

•   Key questions to ask in every needs analysis

•   Faster methods you can use

•   Avoiding common errors in needs analysis
ALIGNING NEEDS WITH KEY STRATEGIES

•   Business Analysis

•   Performance Analysis
DATA COLLECTION METHODS

•   Templates and worksheets to streamline your work

•   Interviews - Types of Interviews
    *  Importance of Planning
    *  Rapport Building Techniques

•   Surveys / Questionnaires
     *  Steps in designing a questionnaire

•  Assessments / Evaluation Feedback

•  Performance Management Feedback

•  Observations

•  Focus Groups
ANALYSIS AND INTERPRETATION OF RESULTS OF DATA COLLECTION

•   Causes of performance problems

•   Non-training solutions for non-training issues

•   Data Summary

•   Reports
OUTCOME OF NEEDS ANALYSIS -
ALIGNMENT WITH ORGANIZATIONAL NEEDS
GAINING ACCEPTANCE FOR YOUR RECOMMENDATIONS

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PRACTICAL BUSINESS WRITING                 B120
FOR TODAY'S EXECUTIVES 

Date:  17 & 18 January 2012

Venue:  Sunway Putra Hotel, Kuala Lumpur

Course Objectives:

      The primary objective of this program is to be able to write clearly, precisely and concisely the intended message to the receiver.  In addition, the program will highlight the importance of:

  • Identifying personality traits

  • Writing styles

  • Pitfalls of business writing

  • Writing persuasively

  • Do's and Don'ts in writing

 

Course Content:
WHY COMMUNICATE IN WRITING ?

•   The importance of the written word

•   Trends in modern global communication - Email, etc...
THE BASICS OF WRITING - LETTERS

•   Simplicity of language

•   Choice of writing style

•   Style to suit targeted audience

•   Importance of formatting / layout

•   Starting and closing the letter
THE BASICS OF WRITING - MEMOS

•   Types/varieties of memos

•   When to choose memo ?

•   Choice of language / words

•   Targeted audience: superior or subordinate

•   Starting and closing memo
GRAMMATICAL ERRORS TO AVOID
THE BASICS OF WRITING - COMPONENTS OF LETTERS/MEMOS

•   Sentence structure

•   Order of information

•   Paragraph Structure

•   Rhythm, tone and style

•   Common errors to avoid

•   Importance of editing your writing
EMAIL DO'S AND DON'TS
TYPES OF BUSINESS LETTERS

•   Cover letters

•   Letters of inquiry

•   Letter of recommendation

•   Letters of exchange

•   Letters of understanding

•   Reminders

•   Complaints

•   Follow up letters

•   Letter of apology

•   Rejection letter

•   Congratulatory letter

•   Bereavement letter
FURTHER TYPES OF MEMOS

•   Reminders

•   Approval / rejection

•   Considering application for...

•   Memo to recommend promotion / increment / bonus

•   Memo of recommendation to appoint / discipline, etc

•   Memo on accident
REPORT WRITING

•   Short and long reports

•   When to decide whether a report is short / long

•   Types if short report

•   Progress reports

•   Periodic reports

•   Incident reports

•   Justification reports
MINUTES WRITING

•   Types of meetings

•   Taking minutes at meetings

•   What is to be recorded?

•   Writing in reported speech

•   Format for writing minutes

•   Checking accuracy of minutes

•   Follow up action on minutes of meeting

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MASTERING EXCEL FUNCTIONS & FEATURES : FOR advanced users        A993

Date:  13 & 14 June 2011

Venue:  The Legend Hotel, Kuala Lumpur

PRACTICAL - IMPACTFUL - BUSINESS FOCUSED

     This indispensable Workshop is specifically designed for those who have attended our "Advanced Excel Techniques" programs.  Up-skill yourself and be among the ranks of expert EXCEL users today !

 

Course Contents:
1.  SUMMARIZING & ANALYZING DATA

•   Advanced Subtotals

•   Formatting the Subtotal Rows

•   Adding and Copying with Subtotals

•   Consolidating Data

•   Using Array Formulas

•   Applying Scenarios

•   Working with various aspects of Tables

•   Visualizing data using customized Data, Bars, Color Scales, and Icons

•   Using Stop if True in Conditional Formatting

•   Comparing Dates with Conditional Formatting

•   Finding cells containing data for a given period

•   Highlighting specific row and every other row

•   Preventing formulas from being displayed

•   Protecting entire worksheet except selected columns or rows
2.  WORKING WITH PIVOT TABLES

•   Creating a Pivot Table

•   Rearranging Fields in a Pivot Table

•   Explaining the Report Layout Options

•   Using the Report Filters Feature

•   Using Top 10 & Date Filters

•   Handling Black Cells

•   Drilling Down in the Pivot Table

•   Sorting a Pivot Table

•   Formatting a Pivot Table

•   Creating Custom Formats

•   Explaining the Grouping Options

•   Adding Formulas to a Pivot Table

•   Changing a Calculation in a Pivot Table

•   Replicating a Pivot Table

•   Counting with a Pivot Table

•   Using Pivot Charts
3.  CHARTING IN EXCEL

•   Using Combination Charts

•   Exploring Other Charts

•   Advanced Charts Types - Grantt Chart

•   Creating a Custom Layout

•   Generating a Histogram
4.  CREATING POWERFUL FORMULAS

•   Applying Goal Seek in a What-if analysis

•   Converting Text to Numbers and vice versa

•   Using various Data and Time Functions

•   Using INDEX, MATCH, and OFFSET Functions

•   Using the CONVERT Function

•   Using the RAND and RANDBETWEEN Functions

•   Working with Regression Analysis

•   Ranking & Sorting Formulas

•   General puepose IFERROR function

•   AVERAGEIF, AVERAGEIFS Functions

•   COUNTIFS, SUMIFS Functions

•   ROW and COLUMN Functions

•   Determining the sign of a number

•   Using further Text Fucntions

•   Applying Database Functions

•   Statistical Analysis using Statistical Functions
5.  APPLYING VARIOUS ADD-INS

•   Understanding and applying the Solver

•   Working with Rank and Percentile

•   Working with Histogram (Add-In)

•   Applying Descriptive Statistics

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MANAGING ABSENTEEISM    PLUS            B123 COUNSELING THE PROBLEM EMPLOYEE

Date:  20 & 21 February 2012

Venue:  Sunway Putra Hotel, Kuala Lumpur

Introduction

Workplace absenteeism costs everyone - the customer, the employer, the employees - and impacts on every area in an organization.  Malaysian business loses many millions of ringgit each year in inflated labour costs, customer dissatisfaction, lost opportunities, duplication of effort, lost goodwill, and escalating sick leave expenses.  How do you overcome this situation?  See inside for details.

 

Are you faced with dealing with people whose behavior is unacceptable in your work environment? They may consistently miss deadlines or not meet goals. They may not get along with others in the work group, or stir up discontent. Or they may be downright hostile and disrespectful. If so, this workshop will show you how to handle such negative behaviors in a positive and effective way. You will learn specific techniques for changing unacceptable behavior into productive cooperation.

 

Course Outline:
 Day 1
1.  Definition of Absenteeism
2.  Types of Absenteeism
3.  Absenteeism and the law
4.  What makes people come to work
5.  Contributing factors in the work environment
6.  Monitoring Absenteeism
7.  Investigating Absenteeism
8.  Work attitudes: positive and negative
9.  8 Steps to reduce Absenteeism

Day 2
1.  The Disciplinary Interview
2.  Verbal warnings
3.  Issuing written warnings
4.  Procedures to initiate Disciplinary Inquiry
5.  Management responsibilities in managing people at work
6.  Counseling the Absentee
7.  Symptoms of Problem Employee
8.  Situations where counseling is needed
9.  Techniques of 'active listening'
10.  Exploring in counseling interview
11.  Confrontation
12.  When corrective action fails, what then ?

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EFFECTIVE NEGOTIATION SKILLS
FOR PURCHASING                          a995

Date:  4 & 5 July 2011

Venue:  The Legend Hotel, Kuala Lumpur

Course Objectives:

   This program attempts to impart knowledge on the skills required for negotiators to be much more effective and relevant to current business thinking. Specifically the program attempts to achieve the following objectives.

  • Handle supplier demand for a steep price increase

  • Negotiate on cost-down

  • Handle vendor complaints and demands

  • Resolve differences of opinion

  • Tracking difficult negotiation situations

  • Impart negotiation techniques that are effective and ethical

 

Course Outline:
MODULE 1

•   Introduction to negotiation

•   Key notes to business negotiation

•   Conventional negotiations - distributive negotiations

•   Conventional tactics - old school of thought

•   Negotiation myths & reality
MODULE 2

•   Objectives of business negotiation

•   Negotiation redefined

•   Principled negotiation - the new school; 'It is about growing the pie'

•   Negotiation principles #1 - #4

 

Exercise / case study on Negotiation
MODULE 3

•   Preparation for negotiations - knowing your BATNA & WATNA

•   Steps in Negotiation

•   Sources of negotiation problems

•   The negotiation matrix - creating a win:win outcome
MODULE 4

•   Procurement -defined

•   Procurement objectives

•   Procurement situations

•   Contract negotiation process

•   Principles of purchasing negotiations

•   What to negotiate in purchasing

•   Special procurement negotiation situations - sole source, single source
MODULE 5

•   Negotiations for supply chain efficiency

•   Six steps to a better deal

•   Four key elements of negotiation playing field
 

Exercise / case study on Negotiation
MODULE 6

•   Negotiation tactics - fundamentals

•   Preparatory tactics - selection of negotiator(s)

•   Opening Tactics

•   General tactics

•   Making and getting concessions - the art of making concessions

•   Breaking negotiation deadlocks - avoiding deal killers

•   Dealing with hardball negotiators

•   Improving Negotiation skills

•   Negotiation - Ethics and you

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Advanced excel Techniques for: Financial modeling & analysis  A996

Date:  14 & 15 July 2011

Venue:  The Legend Hotel, Kuala Lumpur

Course Objectives

     The objective of the course is to build on the current skill level of the participants to build more complex models using the advanced Excel financial functions and tools. Learning how to effectively construct and use financial models is the closest thing to having your own crystal ball when it comes to determining financial outcomes. Now you can confidently handle these problems with this robust and practical two day workshop and be able to:

  • Understand the different types of financial models and when each should be applied

  • Construct financial models making use of versatile Excel methods and techniques

  • Incorporate elements such as risk sensitivity, optimisation and forecasting into financial models

  • Produce meaningful management reports and charts for communication

 

Course Outline:
1.  UNDERSTANDING CONCEPTS OF A DATABASE AND HOW TO 
     MANIPULATE IT

•   Learn various shortcuts and techniques in formatting

•   Validate a specific range of cells

•   Applying Conditional Formatting

•   Password protect a range of cells and workbook

•   Applying Filters and Advanced Filter

•   Performing calculations using Subtotals

•   Converting text to numbers from external data file

•   Absolute Cell Referencing (appropriate use of the $ sign in formulas)

•   Understanding and applying macros for automation of tasks

•  Changing text orientation

•   Creating a watermark
2.  UNDERSTANDING THE USE OF LOGICAL FUNCTIONS

•   Applying the IF statement for comparison purposes

•   Applying the Nested IF statement for more than a single condition
3.  SEARCHING SPECIFIC VALUES USING LOOKUP FUNCTION

•   Applying VLOOKUP and HLOOKUP functions to search specific values from
    a database

•   Calculating bonuses for multi-tier payment scheme
4.  DECISION MAKING USING FINANCIAL FUNCTIONS

•   Performing loan calculations using Straight Line and reducing Balance approach

•   Application of NPV and IRR functions for project appraisals

•   Use of Goal Seek for 'what-if" analysis
5.  ANALYZING DATA USING PIVOT TABLE

•   Use of Pivot Table

•   Updating and modifying Pivot Table

•   Changing calculated fields in Pivot Table
6.  APPLICATION OF TEXT FUNCTIONS

•   Comparing contents of one cell with another

•   Replacing specific text with another

•   Removing unwanted spaces within a cell content

•   Combining contents of various cells

•   Finding length of text within a cell
7.  DATE AND TIME FUNCTIONS

•   Calculating differences of two dates and converting it to years and months

•   Working with different Time functions
8.  FORECASTING TECHNIQUES

•   Understanding types of charts for forecasting

•   Forecasting future values based on previous results (eg. sales forecasting,
     market analysis, etc...)
9.  OTHER EXCEL FUNCTIONS

•   Ranking variables in descending or ascending order

•   Performing calculations based on a given condition

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BUSINESS etiquette in written & spoken communication          B126A

Date:  27 February 2012

Venue:  Sunway Putra Hotel, Kuala Lumpur

Training Outcome

     After the course, participants will learn to:

  • Build writing and communication manners in E-mail Skills

  • Ensure your e-mail is attractive to all levels of people within an organization and internet world outside

  • Set the image and tone of your company

  • Treat every telephone call as a business opportunity

  • Become aware of correct telephone manners and skills

 
E-MAIL SKILLS
The idea of being able to type a message and send it off anywhere in the world just at a click of a button is truly amazing, but one owes a certain degree of care and responsibility and must adhere to the guidelines of Netiquette.

Outline:

•   Responsibility and guidelines on the Internet

•   Easy, Fast and Cost Effective

•   Electronic Communications Etiquette for the Internet

•   Create an impression of yourself through Electronic Communication:
     The way you present yourself in your emails, say a lot about you

•   Tips for successful communication over the Internet

•   Why sometimes you don't get reply to an e-mail?

•   Why e-mails are so powerful? It either creates an impression or destroys you !
TELEPHONE SKILLS

Outline:

•   Easy, Fast and Cost Effective

•   Create a positive relationship

•   What you say and how you sat it makes the conversation interesting

•   Tips to improve your phone voice and techniques

•   Listening Skills and Detecting Emotions

•   Why phone conversation can turn sour?

•   Telephone Etiquette

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INTERPERSONAL COMMUNICATION: BODY LANGUAGE AND THE POWER OF NON-VERBAL COMMUNICATION                       B126B

Date:  28 February 2012

Venue:  Sunway Putra Hotel, Kuala Lumpur

Introduction

     Body Language is an important part of communication, Noticing the signals that people send out with their body language is a very useful social skill as Actions truly speak louder that words without you realizing it.

 

Course Outline:

•   What is body language and why is it important?

•   How to read body language?

•   Types of body language; gestures, postures, facial expressions and actions

•   Body Language shows: Lying, deception, interest, attention, boredom, attraction,
    evaluating, anxiety, nervousness, anger, aggression, dominance, power

•   How to improve your own body language?

•   How to convert a poor body language into positive body language in a
    communication?

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KECEKAPAN PEMIMPIN
YANG BERTELADAN                                                     A997

Date:  18 & 19 Julai 2011

Venue:  The Legend Hotel, Kuala Lumpur

Matlamat Kursus

     Peserta kursus akan dapat mempelajari cara-cara;

  • Meningkatkan prestasi pekerja dengan menggunakan kaedah diagnostic

  • Feksibel dalam cara penyeliaan pekerja bawahan

  • Menjadi rakan kongsi dengan pekerja bawahan untuk melaksanakan tugasan dengan sempurna

  • Memahami nilai yang membentuk prinsip-prinsip Kepimpinan Keadaan

  • Memahami akibat mengarah dan memerhati secara terperinci ataupun secara longgar

  • Sediakan 'Action Plan' untuk menjadi Pemimpin yang berteladan

 

Gariskasar Kursus:
1.  MENTAKRIFKAN ANTARA PIMPINAN DAN PENGURUSAN
2.  MEMAHAMI NILAI DAN KEPERCAYAAN SEORANG PEMIMPIN
3.  MEMAHAMI DAN MENGGUNAKAN 3 KEMAHIRAN SECARA PEMIMPIN

•   Kemahiran 1

  • Pengenalan kepada konsep Diagnosis

  • Pengenalan kepada tahap Development seorang pekerja

  • Pemahaman Komponen diagnosis

  • Memahami princip diagnosis

  • Memahami perangkap diagnosis

•   Kemahiran 2

  • Kelenturan menggunakan cara pimpinan dan pengurusan yang berlainan (Flexibility)

  • Pimpinan dan pengursan cara arahan

  • Pimpinan dan pengurusan cara sokongan

  • Tingkah-laku (Kelakuan) sesorang pemimpin yang mengurus secara arahan

  • Tingkah-laku (Kelakuan) seseorang pemimpin yang mengurus dengan memberi sokongan

  • Mengenali 4 cara memimpin orang bawahan
    -  Memimpin secara arahan (Directive
    -  Memimpin secara melatih (Coaching)
    -  Memimpin secara sokongan (Supporting)
    -  Memimpin secara perwakilan (Delegation)

  • Menentukan dan menggunakan cara pimpinan yang betul mengikut keadaan

•   Kemahiran 3

  • Menjadi rakan untuk melaksanakan hasil kerja yang bagus dan berkualiti

  • Cara-cara mencapai persetujuan atas tahap dan kualiti kerja yang dihasilkan
4.  MENYEDIAKAN DAN MENGEMUKAKAN SATU PLAN TINDAKAN UNTUK MENGGUNAKAN PRINSIP-PRINSIP KEPIMPINAN PELBAGAI KEADAAN.

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effective DEBT collection              B100
STRATEGIES & TECHNIQUES

Date:  28 & 29 September 2011

Venue:  The Legend Hotel, Kuala Lumpur

Key Course Objectives & Benefits:

  Upon completion of this module attendees will be able to:

*   Understand the role and importance of debt collection and its impact on cash flows

*   Be able to employ different ways and methods for effective debt collection especially over the phone, through reminder letters, etc.

*   Participate in practical workshops that will help develop specific skills like negotiating for settlement, site visits, etc...

*   Understand debtor mindset and discuss methods of dealing with it to improve collection

 

Course Contents:
1.  ORGANIZATION OF YOUR COLLECTION DEPARTMENT

•   Understanding our Collection challenges

•   What are our working hours

•   Backup officer system in Collection teams

•   Agreement on structure and process flows
2.  FINANCIAL KPIs YOU SHOULD KEEP TRACK OF

•   Days Sales Outstanding (DSO)

•   Calls Per Day

•   Collection / Call Ratio

•   Finance Costs of having receivables
3.  CREATING A STANDARD SERVICE LANGUAGE

•   Communication ground rules in Collection

•   Recording promises in your Credit diary

•   Additional challenges of remote communication
4.  SYSTEMIZE YOUR DEBT COLLECTION

•   Preparing today for tomorrow's calls

•   Establish collection target

•   Think through the roadmap of the conversation
5.  A COLLECTOR'S ROLE IN MATCHING DELAY TACTICS

•   How to achieve persistence and put pressure without being rude

•   Major responsibilities of a debt collector

•   Catching key words that customers use and discussing their meaning at 
     collection meetings

•   Understanding the real reason why there is delay
6.  COMMUNICATION SKILLS FOR EFFECTIVE DEBT COLLECTION

•   Vocal and verbal characteristics that set the stage for effective collections
     *  Positive voice for positive results
     *  Tone and persuasion
     *  How friendly should we get

•   Differences between assertive and aggressive communication
7.  UNDERSTANDING DELINQUENT CUSTOMERS

•   Major factors that contribute to consumer delinquency

•   Five common emotional states of delinquent customers
8.  LEGAL DEBT RECOVERY PROCEDURES

•   Introduction to Legal Debt Recovery and its Effectiveness
9.  REVIEW, FEEDBACK AND QUESTION & ANSWER

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Essential Office Productivity Tools for
 MICROSOFT OFFICE 2010                 B122
~ Learn Tips & Shortcuts the Experts Use ~

Date:  15 & 16 February 2012

Venue:  Sunway Putra Hotel, Kuala Lumpur

Get an Expert to show you the ropes

      MS Office suite contains some very powerful features and this course gives ample opportunity to explore a number of these. Here are just a few examples of the many techniques you will learn:

*   Quickly master the essentials of the #1 office applications suite.

*   Learn it all - Word, Excel, PowerPoint

*   Take advantage of the seamless integration among all the Office products

*   Put some zing in your documents by designing layouts, fonts & graphics that will attract your reader's attention

*   Create a file from a template and you get a preformatted file. The layout work is done automatically, all you have to do is enter the text

*   Design winning Presentations with PowerPoint

*   Enter formulas to calculate your data, and take advantage of the many canned functions that Excel provides

 

Course Contents:
1.  MICROSOFT WORD

Use Word to, not only write letters, but also mail merge to personalize each letter. Don't just include title pages to your reports, but also include watermarks, aligned charts, linked tables, automatic tables of contents, indexed, footnotes and cross-references.

•   Touring the New Office 2010 Interface

•   Formatting Basic Text

•   Applying Formatting to a Paragraph

•   Creating Bulleted & Numbered Lists

•   Working with Styles

•   Making Changes to the Styles

•   Saving & Removing Formatting

•   Changing Style Sets

•   Adding Headers & Footers

•   Inserting Text and Image Watermarks

•   Formatting the Overall Document

•   Inserting External File Graphics

•   Inserting Clip Art

•   Using SmartArt

•   Inserting Tables

•   Formatting Tables

•   Creating a Cover Page with Themes

•   Creating a Table of Contents

•   Password Protect your Document

•   Applying Tabs and Indents

•   Using Mail Merge
2.  MICROSOFT POWERPOINT

Exploit all of Microsoft PowerPoint, not only to make your next slide show, but also to transform your ideas into captivating presentations complete with speaker notes, video, animation, and interactive content. Don't just change the layout of your presentation but make your presentation unique by creating a Slide Master that sets you apart from the crowd.

•   Touring the PowerPoint Interface

•   Formatting Text

•   Duplicating Objects

•   Adding and Removing Guidelines

•   Changing the Slide Layout

•   Adding Additional Slides

•   Customizing Slides

•   Inserting Objects

•   Using SmartArt

•   Creating & Formatting Charts

•   Using WordArt Styles

•   Changing Chart Types

•   Applying Themes

•   Setting Animating Effects

•   Working with Different Views

•   Setting Up a Slide Show

•   Running a Slide Show

•   Outputting a Presentation
3.  MICROSOFT EXCEL

Employ Excel to not only enter data in a worksheet but also to import and export data into custom templates. Don't only format cells, but also customize toolbars, format ranges, filter data and extract cells from databases.

•   Touring the Excel Interface

•   Inserting, Moving & Selecting Content

•   Format Numerical Data & Reference Cells

•   Building a Table & Using AutoFill

•   Inserting & Deleting Rows & Columns with various shortcut options

•   Introducing Formulas & Functions

•   Using the Insert Function Dialog Box

•   Using Statistical Functions & the Status Bar

•   Using Auditing Commands

•   Exploring Absolute Cell Referencing (use of $ sign)

•   Naming Cell Ranges & Using Name Manager

•   Pasting Data & Using the Clipboard

•   Formatting Cells

•   Using Format Painter

•   Number Formatting

•   Using, creating and changing Cell Styles

•   Using & Creating Table Styles

•   Filtering a Table Layout

•   Understanding various aspects of Charts

•   Converting one type of chart to another

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MS EXCEL
TIPS & TECHNIQUES
FOR MANAGEMENT                                           B107

Date:  17 & 18 October 2011

Venue:  The Legend Hotel, Kuala Lumpur

Achieve Incredible results in EXCEL

     Excel contains some very powerful features and this course gives ample opportunity to explore some of these. Here are just a few examples of the many advanced techniques you will learn::

  • Creating an interactive inventory program with current running balance;

  • Calculating a person's age based on today's date;

  • Formatting removing unwanted spaces from a sentence, and replacing text;

  • Calculating difference between two dates and times;

  • Using Logical functions to indicate data relationships and decision criteria;

  • Looking up employee's information based on his/her name and vice-cersa;

  • Determining letter grades for test scores;

  • Working out loan repayment calculations based on different interest rates and number of years;

  • Calculating sales forecast figures based on previous sales figures, etc...

 

Course Outline:
1.  USEFUL TIPS, TECHNIQUES AND FEATURES OF EXCEL

•  Learn various shortcuts and techniques in formatting

•   Validate a specific range of cells

•   Applying Conditional Formatting
2.  UNDERSTANDING THE 'IF' FUNCTION AND ITS APPLICATIONS

•   Comparative analysis of a given condition in the event it is true or false
3.  APPLYING THE 'COUNT' FUNCTIONS

•   Learn to count the blank and non-blank cells in Excel. Also learn to apply how you
    can count the number of cells for a given range based on a given criteria
4.  ACCESSING DATA FROM TABLES IN VERTICAL AND HORIZONTAL
     FORMATS

•   How to access data using VLOOKUP and HLOOKUP
5.  APPLICATION OF PIVOT TABLE

•   Understand the key features of a Pivot Table

•   Prepare a Pivot Table

•   Analyze and display data from different points of view

•   Create a Pivot Chart from your Pivot Table

•   Examining the features of a data table
6.  SENSITIVITY ANALYSIS AND USING THE SOLVER

•   Understanding a sensitivity analysis with the use of data tables

•   Using Goal Seek to find the 'indifference point'

•   Application and use of Solver

•   Adopting Solver to maximize profit, minimize cost or find an optimal solution
7.  WORKING WITH SCENARIOS

•   Defining scenarios in your spreadsheet

•   Understanding how to browse your scenarios

•   Adding, editing and deleting scenarios

•   Creating scenario reports
8.  FORECASTING AND PREDICTION TECHNIQUES

•   An analysis of data forecast and simple projections for normal and exponential
    growth e.g. sales forecast, future growth prediction, etc.
9.  ANALYZING DATA FURTHER USING TREND LINES

•   Use the line of best fit in Excel and learn to interpret the readings of r value
10.  MULTIPLE VARIABLE CHARTS

•   Techniques for using multiple variables in the same chart
11.  APPLICATION OF FINANCIAL FUNCTIONS

•   Understanding the NPV rule for judging investments and projects

•   Assessing the IRR rule for judging investments

•   Determining the appropriate method to use - NPV or IRR

•   Evaluating when IRR and NPV give the same answer

•   Establishing when to apply IRR and NPV for different project rankings

•   Other Financial functions used

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Menyelesaikan masalah serta membuat keputusan
di tempat kerja                                                            B105

Date:  6 & 7 Oktober 2011

Venue:  The Legend Hotel, Kuala Lumpur

Faedah Prestasi di Tempat Kerja

     Penyelia dan Pengurus sekalian akan memperolehi banyak faedah melalui kursus ini, seperti:

  • Dapat menyelesaikan masalah dengan lebih berkesan

  • Mempunyai keyakinan untuk menghadapi dan menangani masalah serta membuat keputusan yang munasabah

  • Dapat menghalang insiden-insiden penganalisaan masalah yang tidak betul serta dapat mengelakkan pembaziran sumber masa dan manusia

  • Mempunyai teknin-teknik penyelesaian masalah yang boleh digunakan pada masa dan situasi yang lain.

 

Kandungan Kursus:
1.  PERSEPSI DAN PENGENALPASTIAN MASALAH

•   Apa itu masalah ?

•   Mengenalpasti masalah

•   Mendefinisi dan memahami sesuatu Masalah

•   Menentukan keutamaan sesuatu masalah
2.  PEMILIKAN MASALAH

•   Mengenali peranan anda dalam sesuatu masalah

•   Kaedah "5W" dan "1H" dalam Penyelesaian Masalah

•   Pengutamaan sesuatu masalah
3.  PEMBANGUNAN KRITERIA PENYELESAIAN

•   Menetapkan penyelesaian kepada kriteria masalah

•   Bahayanya jika tidah mempunyai penetapan kriteria penyelesaian

•   Melaksanakan proses kriteria penyelesaian
4.  PENJANAAN PENYELESAIAN ALTERNATIF

•   Kaedah-kaedah penjanaan penyelesaian alternatif

•   Prinsip-prinsip penyelesaian masalah

•   Prinsip-prinsip sistematik dalam penyelesaian sesuatu masalah
5.  PENILAIAN DAN PENGAMBILAN SESUATU KEPUTUSAN

•   Personaliti dan Pengambilan Keputusan

•   Faktor-faktor yang mempengaruhi sesuatu keputusan

•   Penilaian alternatif

•   Membuat keputusan yang muktamat
6.  PELAKSANAAN PENYELESAIAN

•   Melaksanakan penyelesaian yang diperolehi

•   Menggunakan model 'PLOC'

•   Mengawasi dan mengesahkan jika sesuatu masalah itu telah dapat diatasi
     sepenuhnya

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PERUNDANGAN BURUH & PROSEDUR PERHUBUNGAN PERUSAHAAN                              B106

Date:  10 & 11 Oktober 2011

Venue:  The Legend Hotel, Kuala Lumpur

OBJEKTIF KURSUS

     Diakhir kursus, peserta akan mendapat kemahiran dan memahami:

  • Peruntukan penting dalam perundangan buruh

  • Mekanisme pengendalian rungutan pekerja

  • Pengurusan disiplin pekerja

  • Aspek penyeliaan yang betul dan baik

 

Kandungan Kursus:
PERANAN PENYELIA DALAM MEWUJUDKAN PERHUBUNGAN PERUSAHAAN YANG BAIK
PENGENALAN KEPADA PERUNDANGAN BURUH DI MALAYSIA
AKTA PEKERJA 1955

•   Skop dan penggunaan

•   Kontrak Perkhidmatan

•   Syarat Minimum Perkhidmatan

•   Pengajian Pekerja Wanita

•   Kajian Kes
AKTA PERHUBUNGAN PERUSAHAAN 1967

•   Hak Berkesatuan

•   Pengiktirafan

•   Perwakilan bagi kes buang kerja

•   Rundingan dan Perjanjian Kolektif

•   Pertikaian Perusahaan
AKTA KESATUAN SEKERJA 1959

•   Penubuhan Kesatuan

•   Hak-hak Kesatuan

•   Kajian Kes
PENGENDALIAN RUNGUTAN PEKERJA

•   Takrif rungutan

•   Tanda - tanda rungutan

•   Prosedur Pengendalian
DISIPLIN PEKERJA

•   Definasi disiplin dan kepentingannya

•   Perkara-perkara disiplin

•   Prosedur tindakan disiplin dan Hukuman

•   Pengendalian rungutan

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HUMAN RESOURCE
MANAGEMENT COMPETENCIES             B108
FOR NON-HR MANAGERS

Date:  31 October & 1 November  2011

Venue:  The Legend Hotel, Kuala Lumpur

Course Objectives:

      Apart from emphasising the role of line management in managing people at work participants will be able to:

*   Professionally deal with personal issues that affect your subordinates

*   Understand the legal aspects of a Contract of Employment

*   Discipline without punishment

*   Enhance productivity through rewards

*   Define when and how to fairly and legally dismiss or terminate an employee

 

Course Contents:
INTRODUCTION

•   Challenges in the work environment

•   Role of Line Management in managing people at work

•  Understanding and recognising management/employee rights

•   Link between line management and the human resource department
EMPLOYEE CONTRACTS

•   Understanding and interpreting the Contract of Employment

•   Role of Line Management in managing people at work

•   Legal responsibilities of Employers and Line Management
RECRUITMENT AND SELECTION

•   Practical aspects of interviewing

•   Decision to select
COMPENSATION AND BENEFITS

•   Compensation management: Rewarding and retaining employees

•   Compensation and productivity/performance
APPRAISING PERFORMANCE

•   The importance of performance appraisal

•   Methodology of performance appraisal
INTERFACING WITH THE HR DEPARTMENT

•   Consultation

•   Communication & feedback
PROBLEMATIC EMPLOYEES

•   Managing the problem employee

•   Managing Absenteeism

•   Managing problems of non-performance
HANDLING GRIEVANCES AT WORK

•   Dealing with Employee Grievances

•   Counselling the aggrieved employee
TAKING DISCIPLINARY ACTION

•   Discipline as a management function